Evaluating Reference Services
By:Jo Bell Whitlatch
Published on 2000-01-01 by American Library Association
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding.
This Book was ranked at 39 by Google Books for keyword Reference.
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Book which was published by American Library Association since 2000-01-01 have ISBNs, ISBN 13 Code is 9780838907870 and ISBN 10 Code is 0838907873
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